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The fine print

Confirmation of Details

Thank you for choosing to book with TheCatermen, the following page has been designed to provide a confirmation of all relevant terms & conditions and to collect the details that we require in order to service your event.

Please read the relevant booking and cancellation policies below before completing the data collection form. This greatly helps us to streamline our back-office operations and thank you dearly for this- apologies if some details have been already been provided elsewhere previously!

After receiving your completed form we will send an email to the address provided with the final agreed menu, a copy of all details and terms and the final invoice which -once paid- will finalise your booking with us!

Many thanks,

TheCatermen Team.

 

Bookings over £1000

For bookings over £1000 total, a deposit of £1000 or 25% is required to secure the booking, whichever is greater.

The balance may be paid either in a single payment, due 6 weeks before the event date, or by equal instalments by prior arrangement.

Failure to clear the total balance by the 6-week-prior mark will be taken very seriously, and may incur additional charges or even result in the total cancellation of your event. We greatly appreciate your cooperation with this matter.

Our cancellations policy is as follows:

For any cancellations made greater than 14 days before the event all payments are FULLY refundable minus a £100 service charge. This is leagues ahead of the industry standard and is on the basis that late cancellations will be for those in unfortunate circumstances that do not need making any worse!

Unfortunately cancellations later than 14 days before the event, a £500 charge must be applied, plus any costs incurred (ingredients, staff) with evidence of costs provided upon request. This is to compensate for the difficulty of replacing the event at such short notice.

For cancellations made by TheCatermen Ltd. -

Cancellations made for any reason by TheCatermen Ltd. will result in a full and immediate refund of all payments made to date, plus a £250 additional compensation payment if before the 6-week-prior mark, and refunded at 125% after the 6-week-prior mark.

Clearly we do not ever intend for this to ever be the case.

Cancellations of individual guests’ seats will be accepted up to a maximum value of £250, and accepted any time before 14-days-prior, however cancellations of greater value or at times later than 14-days-prior may result in changes to the “per person” calculations, additional charges or result in the total cancellation of your event.

Refunds due to individual seat cancellations will be grouped and processed at the 14-days-prior mark, with funds reaching your account 2-3 working days later.

It is perfectly acceptable to add additional seats nearer to the time, with all requests being attempted to the best of our ability as soon as payment for additional seats is received. Requests after 7-days-prior or large additions at any time may incur additional charges above and beyond the quoted per-person fees.

Any and all menu changes you may wish to make due to allergies or dietary requirement will all be considered but unfortunately cannot be guaranteed after initial booking- especially the closer to the event we come. So please let us know as soon as you become aware of these as we will do our best to accommodate.

The invoice lists BACS bank transfer details, which is the preferred payment method. If you wish to pay via PayPal or credit/debit card using either our website payment processor (Stripe) or telephone card payment processor (‘PayPal Here’, no PayPal account required) please indicate this below and we will guide you through the process.

Receipts will be provided via email for each and every payment made and received.

Once payment is received we will confirm the the booking of your event, and will be in touch periodically to check all is going ahead smoothly.

Bookings under £1000

For bookings under £1000 total, payment must be made in full to secure your booking.

For any cancellations made greater than 14 days before the event all payments are FULLY refundable minus a £100 service charge. This is leagues ahead of the industry standard and is on the basis that late cancellations will be for those in unfortunate circumstances that do not need making any worse!

Unfortunately cancellations later than 14 days before the event, a 50% charge must be applied, plus any costs incurred (ingredients, staff) with evidence of costs provided upon request. This is to compensate for the difficulty of replacing the event at such short notice.

For cancellations made by TheCatermen Ltd. -

Cancellations made for any reason by TheCatermen Ltd. will result in a full and immediate refund of all payments made to date, plus a £100 additional compensation payment if before the 6-week-prior mark, and refunded at 125% after the 6-week-prior mark.

Clearly we do not ever intend for this to ever be the case.

Cancellations of individual guests’ seats will be accepted up to a maximum value of £100, and accepted any time before 14-days-prior, however cancellations of greater value or at times later than 14-days-prior may result in changes to the “per person” calculations, additional charges or result in the total cancellation of your event.

Refunds due to individual seat cancellations will be grouped and processed at the 14-days-prior mark, with funds reaching your account 2-3 working days later.

It is perfectly acceptable to add additional seats nearer to the time, with all requests being attempted to the best of our ability as soon as payment for additional seats is received. Requests after 7-days-prior or large additions at any time may incur additional charges above and beyond the quoted per-person fees.

Any and all menu changes you may wish to make due to allergies or dietary requirement will all be considered but unfortunately cannot be guaranteed after initial booking- especially the closer to the event we come. So please let us know as soon as you become aware of these as we will do our best to accommodate.

The invoice lists BACS bank transfer details, which is the preferred payment method. If you wish to pay via PayPal or credit/debit card using either our website payment processor (Stripe) or telephone card payment processor (‘PayPal Here’, no PayPal account required) please indicate this below and we will guide you through the process.

Receipts will be provided via email for each and every payment made and received.

Once payment is received we will confirm the the booking of your event, and will be in touch periodically to check all is going ahead smoothly.